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IT Vendors and Service Tips

Contact the Skidmore College Help Desk

Enter a help ticket
Off-campus phone: (518) 580-5900
On-campus phone: Ext. 5900
Email: helpdesk @ skidmore.edu
Twitter: http://www.twitter.com/SkidmoreITHelp

Support for Your Xerox Copier/Printer

Office Services at (518) 580-5939

Common Vendors

Apple Support
http://www.apple.com/support
800-275-2273
Search Apple Support
Manuals for iPod, Airport, OS, and various Macs (from Apple)
Google Search of Mac related sites

Apple Store, Crossgates Mall in Albany
http://www.apple.com/retail/crossgates
518-869-3192

Dell Support
http://support.dell.com
888-560-8324

Compaq and HP Support
http://support.hp.com
800-474-6836 (Compaq and HP in general)
800-652-6672 (Compaq Presario specifically)

Castle Macintosh Service (in Latham, toward Albany)
Service only. Apple warranty authorized. No sales or walk-in.
Inquire at the Skidmore Shop about on-campus repair and pickups by this vendor.
518-783-9405
Skidmore Shop: (518) 580-5490

journeyEd.com
Inexpensive Microsoft Office and other software for students
http://www.journeyed.com/select

Microsoft Work at Home Program
Inexpensive Microsoft Office for employees
http://www.journeyed.com/wah

Road Runner Help Desk (Time Warner)
Support for cable modems and broadband Internet in the residence halls
No need for an account number; the college has a bulk account.
518-640-8621
http://help.rr.com

Skidmore Shop
Telephone: (518) 580-5490
Sells Apple Macintosh on-campus -- Skidmore Shop Sales
Hardware support: via a 3rd party w/ pickup at the shop or choose your own vendor including Apple
Software support: Minor assistance is available at the IT help desk in Scribner Library. Extensive support including operation system installation, updating, and repair is provided by 3rd parties of your own choosing.

Sony Support
888-476-6972

Toshiba Support
800-457-7777

Time Warner Help Desk (Road Runner)
Cable TV in the dorms
Road Runner cable modems in the dorms
No need for an account number; the college has a bulk account.
518-640-8621

Purchasing Information

Please visit the purchasing page.