Skidmore Voicemail System

Effective March 10, 2011!

Some of the features / benefits include:

• 24-hour confidential messaging capability with other students, faculty,and departments on campus.
• Access to your mailbox at any time from any touch-tone phone.
• Mailboxes are private and secure, passcode-protected.
• Each message in your mailbox is time & date stamped.
• Messages can be retrieved, erased, or stored remotely.
• Users have the ability to retrieve messages from any phone.
• When finished with your VM - simply hang up!

Voicemail Initialization Instructions (New User Tutorial)

Please follow the steps listed below to initialize your voicemail account, to change passcode and record a personal greeting.

PLEASE NOTE: These instructions are ONLY applicable for first time users to initialize a voicemail (VM) box. This is a one-time effort and once your VM box is initialized the routine is slightly different.

From ON-CAMPUS: Dial 7400

A) If you are dialing from your personal /office extension:

• when prompted for a passcode – enter 666666 (six- 6's).
• the next prompt will be the sytem asking you for a new passocode.
  (min 4 digits in length - DO NOT USE YOUR mailbox number).
• the system will ask you to re-enter the new passcode.
• the system will then walk you through recording your “name” and then your VMbox “greeting”.
• simply hang up when finished.

B) If you are dialing from any other telephone extension:

• when the system answers press the * key.
• the system will ask you to enter your mailbox number.
• enter your 4 digit extension/ voicemail box number.
• when prompted for a passcode – enter 666666 (six- 6's).
• • (min 4 digits in length - DO NOT USE YOUR mailbox number).
• the system will ask you to re-enter the new passcode.
• the system will then walk you through recording your “name” and then your VMbox “greeting”.
• simply hang up when finished.

From OFF-CAMPUS: Dial 580-7400

• when the system answers it will ask you to enter your mailbox number.
• enter your 4 digit extension/ voicemail box number.
• when prompted for a passcode – enter the default of 666666 (six- 6's).
• • (min 4 digits in length - DO NOT USE YOUR mailbox number).
  • the system will ask you to re-enter the new passcode.
  • the system will then walk you through recording your “name” and then your VMbox “greeting”.
  • simply hang up when finished
    

Operating Instructions

Once users have initialized their voicemail box follow the Voicemail USER Instructions below to:

1. Access your Voicemail account.
2. To change your personal passcode.
3. To record your personal greeting and manage personal options.
   

From On Campus:

1. Dial 7400 from your telephone.
2. When prompted enter your passcode.

From Off Campus:

1. Dial (518) 580-7400 and wait for system to answer.
2. When prompted enter your passcode.

1 - Manage Voicemail Messages
     1 Listen to New Messages
     2 Listen to Saved Messages         

Voicemail playback options:
     1 Save current voicemail
     2 Forward message to extension        

• Enter voicemail number followed by # or 2 to dial by name.
• • This prompt repeats until you press # to finish addressing recipients.
• To send forwarded message press 1 or press 2 to record comment.

Option to set priority status will be offered.

3  Skip to next message
4  Replay current message
5  Reply to current message
    1 Call back to the sender of the current message.
    2 Reply with voicemail. Listen to reply options, record message.
    6 Play text in message body
    7 Delete this message, play next
    8 Play envelope information

4 - Send Voicemail

Enter voicemail number followed by # or press 2 to dial by name.
This prompt repeats until you press # to finish addressing recipients.

Record your message and Hang up to send message.
            1  Hear special options
            2  Review
            3  Rerecord
            4  Send, return to main menu
            5  Cancel, return to main menu

5 – Manage Personal Options

      4 - Manage Personal Prompts
             1  Record voicemail greeting
                 When finished recording new greeting make sure to:
                 press "1" to save.
                 press "1" a second time to confirm.
             2  Review your standard voicemail greeting.
             3  Record your out-of-office voicemail greeting.
             4  Hear your current out-of-office voicemail greeting.
             5  Record your name.
             6  Review your name.
             7  Deactivate your current out-of-office voicemail greeting.
             9  Deactivate your standard voicemail greeting.

5 - Administrative Options
     3  Set Your Passcode.
     4  Playback Options.
         1  Set verbose (prompts will be extensive) or Brief (prompts will be minimal).
         2  Sort by oldest or newest first.
         3  Play high priority messages first.
         4  Play mailbox confirmation.
         5  Play status confirmation.
         6  Configure voicemail status announcement                       

7 - Manage Deleted Messages

             1  Manage Deleted Voicemail.
             1  Save current voicemail.
             2  Forward message to extension, and listen for more options.
             3  Skip to next message.
             4  Replay current message. 
             5  Reply to current message.

                 1  Call back to this number. Listen to call options.
                 2  Reply with voicemail, record message, listen for special options.
                 4  Restore all messages.
                 5  Erase all messages.
                 6  Play text in message body.
                 7  Delete current voicemail (final delete).
                 8  Play envelope information.      

back to top

Email Webmaster